Chimes Estate

Shipping, FAQs, Policies

Policies

Chimes Estate respects your privacy and is committed to safeguarding the information we collect from you and to complying with Australia’s National Privacy Principles as represented in the Federal Government’s Privacy Act 1988.

Collection of Personal Information

Chimes Estate may collect and record information about you. We will only collect personal information that is reasonably necessary for us to carry out our business.  We will identify ourselves and the purpose for collecting personal information at the time of collecting such information.

Typical information we may collect, includes name, address, telephone number, date of birth, historical transaction records, and communications such as letters, faxes and e-mail. If you fill in the online order form we may also require your credit card details.

Use of Personal Information

Collection of data by Chimes Estate will be for the purpose of keeping you informed about the development of our business, for supplying customers with products ordered, and for improving the way we do business.

Individuals can request to join our mailing list, by registration through our website, by phone, mail or email request or personally. 

Chimes Estate may use your personal information

  • to identify you so that we may provide our products to you;
  • for billing and credit collection purposes;
  • to inform you of important changes to our products;
  • to send you our email newsletter 

Disclosure of Information

Chimes Estate will only use personal information for the purposes for which the information was collected, or as otherwise required by law. Contact information will only be disclosed to a third party for the purpose of fulfilling orders (eg. payment requirements, external mail house or shipping company).  Personal information will not be disclosed to any third party for any other purpose unless required to by law.

Data Quality and Security

Chimes Estate will make reasonable efforts to ensure all personal information stored is correct and up to date.  The information collected will be stored either in electronic or hardcopy format. The information will be stored securely to prevent access by any unauthorized persons. Access is limited to Chimes Estate personnel who have appropriate security authorization.

Access and Correction

Any individual can request Chimes Estate to provide reasonable access to their personal information. This will be undertaken without compromising the security of any other individual’s personal information.

If an identifiable individual asks for their personal information to be removed, modified, destroyed and/or cease to be collected, Chimes Estate will comply with the request. At any time an individual can request that Chimes Estate ceases making contact with them and this request will be respected.

Anonymity

Chimes Estate does not require the collection of an individual’s personal information to allow access our website.  We do analyze website logs to improve the value of the website but these logs are not personally identifiable. We make no attempt to link them with individuals who browse the site.

Sensitive Information

Sensitive information will not be collected or stored by Chimes Estate.

Complaints and Contact details

If you are concerned about the way in which your personal information has been handled, or if you wish to obtain further information about the way we manage Privacy issues, you can contact us at: mail@chimesestate.com.au

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